Please provide us the information about the role you want to retrieve and help us verify your identity
There were some 404 errors in our "SUPPORT" system and we have already fixed that. Players can submit the ticket now! In this system you can retrieve your character quickly.
Please notice that the latest payment info (including the time and amount) will also help if you don't remember your itemlock password or you don't have one.
Please do NOT resubmit the ticket before you receive a reply, which may cause mistakes after repeat transfer. And please notice you can only upload image(.jpg/.jpeg/.png) in this system. Thanks for your patience and understanding!