Auto login Retrieve Password


Please provide us the information about the role you want to retrieve and help us verify your identity

Please enter the email you register.

Which platform did your enter the game before.

Type the number or name of the server where your role is

Enter your role name exactly

Type your in-game itemlock Password to help us confirm your identity

Please provide us more information to help prove your identity,such as latest payment record, approximately balens and bound balens amount, etc. Upload Image
You can also upload some images to help prove your identity(Picture only)




The 404 error of SUPPORT has been fixed!

author:7road| time:2020-11-24| view:107087

There were some 404 errors in our "SUPPORT" system and we have already fixed that. Players can submit the ticket now! In this system you can retrieve your character quickly.

Please notice that the latest payment info (including the time and amount) will also help if you don't remember your itemlock password or you don't have one.

Please do NOT resubmit the ticket before you receive a reply, which may cause mistakes after repeat transfer. And please notice you can only upload image(.jpg/.jpeg/.png) in this system. Thanks for your patience and understanding!